No. The kip app is free for your members as part of the partnership. That's deliberate. We're not asking your customers to pay for something you're already investing in, and "free as part of your membership" is a quietly powerful retention message.

There are two components to the commercial model. An upfront cost for the physical tags, and a monthly licensing fee for the underlying technology. The tag count varies by venue. Some partners require two per site, others operate at ten or more, so pricing scales with your specification and the number of sites you're rolling out across. We don't publish numbers because partnerships work better when we've understood your space first. Tell us about your venue in the form below and we'll respond with specifics within a couple of working days.

Yes. We're rolling out a partner dashboard that reports how often your members have disconnected and for how long. Multi-site operators see performance broken out per location, allowing for direct comparison across the estate. The first version is in build and launches shortly. Partners signing now will be among the first to use it.

What you won't see is individual member names, or which specific apps people are putting down. That's a hard line for us. Members trust kip because their data stays private, and that trust is what makes the engagement numbers you do see actually meaningful.

Honestly, no. Not because we're inflexible, but because a short pilot requires the same install effort, the same member communications, and the same onboarding investment as a full partnership. Without that work, your members won't know what's changed, won't engage with it, and the resulting data won't reflect what kip can actually deliver. We'd rather sign a partnership we're both committed to than run a pilot we already know will underdeliver.

If the phone-free layer is something you're still working through for your space, start the conversation anyway. We'd rather think it through with you than have you go it alone.